Pat Long

Pat Long is the Head of Global Service Desk at Netrio, where he leads IT service operations with a focus on operational excellence, cloud transformation, and customer support strategy. With more than 25 years of experience in IT leadership, Pat has managed large-scale infrastructure, cloud operations, service delivery, and enterprise technology initiatives across healthcare, nonprofit, logistics, and managed services organizations. His background in IT operations, incident response, and digital transformation gives him a practical and people-focused approach to building high-performing support organizations.