Careers at NETRIO
Looking for a fast paced, dynamic, exciting place to call home? NETRIO may be the place for you.
We are always looking to add the best and brightest performers to our team of technical, sales, and operations minded individuals with a drive to succeed.
You may apply for any position listed on this page here: Job Application
Information Technology and Cybersecurity Officer
****This position is with a customer organization****
The Information Technology and Cybersecurity Officer serves as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer, business partner, employee, and business information in compliance with the organization’s information security policies. A key element of the role is ensuring the organizations compliance with government defense contractor regulatory requirements
Responsibilities:
- Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk management program, specifically focused for a Government Defense Contractor.
- Develop a program for working directly with the various business units to facilitate risk assessment and risk management processes, with a focus on compliance.
- Develop and enhance an information security management framework, specifically around NIST 800-171, DFARS, and other government regulatory requirements.
- Work with department leaders to implement consistent application of policies and standards across all technology projects, systems, and services.
- Provide leadership to the organization’s information security posture, including business continuity, disaster recovery, and programs governing processes.
- Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems
- Manage a group of 3rd party service providers to ensure service delivery is aligned with all of the above.
Requirements:
- Degree in business administration or a technology-related field required.
- Professional security management certification
- Minimum of eight to 12 years of experience in a combination of risk management, information security and IT jobs
- Knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST.
- Excellent written and verbal communication skills and high level of personal integrity
- Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
- Experience with contract and vendor negotiations and management including managed services.
- Experience with Public Government Cloud Computing and SaaS environments.
- Willing to travel (including internationally)
Job Type: Full-time
Apply Here: mailto:careers@netrio.com
IT Infrastructure Engineer
Roles and Responsibilities
- Supports one or more aspects of IT related projects, including analysis of the existing device configurations, developing configuration files for the replacement devices, technical support of on-site technicians during the equipment replacement, and possible on-site installation and configuration for clients
- Configuration work will typically be performed during normal business hours, however the support and installation roles could include after-hours, and weekend work.
- Provide technical support and analysis for all network systems and components
- Install, modify, test, and service all converged network communication equipment
- Monitor network equipment and servers to ensure its reliability and performance
- Identify, diagnose, and resolve problems affecting network and server stability and performance
- Create & maintains detailed client network documentation and knowledgebase
- Other duties may involve, but are not limited to the administration and maintenance of Windows/Linux systems, Telephony, Network equipment and vendor software systems
Requirements
- 8+ years of network and server administration experience
- Uses knowledge of LAN/WAN systems to help design and install networks
- Working knowledge of Windows Server 20XX; Microsoft Server Applications
- Familiarity with standard concepts, practices, and procedures within a service provider
- Linux System Administration
- Active Directory Expertise; understanding of multi-site domain architecture, DNS, and related
- Firewalls, Routers, VLANs, and other network technologies
- VMWare, HyperV, KVM, XEN, and other Hypervisor technologies
- Office 365; Exchange; General Email Server and Admin
- Experience with RMM/NMS tools
Preferences
- Undergraduate degree and 5-7 years relevant experience or Graduate degree and 0-2 years relevant experience
- Virtualization software
- Experience in a Telecom / IT environment
- Certifications (Network, Servers, Security)
Job Type: Full-time
Apply Here: mailto:careers@netrio.com
VoIP Engineer
The VoIP Engineer is responsible for providing technical support for Hosted Voice and PBX customers remotely. This position will work closely with our Network Operations Center and Technical Service Delivery Teams to resolve customer support requests, perform routine maintenance and operations.
Primary Responsibilities
– Accept and document new trouble reports or incidents
– Document and record all activities using various web-based ticketing systems and support request tracking tools.
– Create support documentation (runbooks) for Voice Over IP platforms (multiple) and train/mentor other staff to execute Tier1/2 tasks.
– Assist (over the phone) with configurations of IP Phones, various paging equipment, and digital to analog converters.
– Assist with new customer turn ups and provisioning tasks related to number porting and new service engagements.
– Maintain a professional attitude and conduct in a customer service environment, and demonstrate a high level of professionalism.
Requirements
The ideal candidate should have experience and have proficiency in the following areas:
– 3+ years experience supporting Voice over IP Implementations.
– Intermediate Level Experience with Cisco Unified Communications Manager
– Experience with Netsapiens, Asterisk, FreePBX, or Vodia Systems considered a Plus.
– Experience with maintaining/supporting VoIP Technology (Endpoints, SIP, DIDs)
– Intermediate experience with troubleshooting networking issues, use of Wireshark and other network capture products a MUST!
– Good understanding of Wiring Closets, IDF; MDF; cable tracing; toning out; running cabling; other low voltage activities and layer 2 physical connectivity (Cat5/Cat6) tasks.
– Ability to follow instruction, be on time and provide documented reviews of work performed.
Other Requirements
Reliable transportation, traveling to client sites will be required on a regular basis, mileage will be reimbursed.
Ability to pass a background check & drug screening
Benefits
Full Time Position with Health Care Benefits
High Growth Environment with Advancement Potential
Experience with any of the following platforms is a plus
Cisco UC; Cisco UC Express; Netsapiens, Asterisk, FreePBX, MIRTA, Vodia, Polycom, Yealink, SNOM
Job Type: Full-time
Apply Here: mailto:careers@netrio.com
IT Helpdesk Agent – Tier 2
Provide end user support and customer service on a variety of computer applications and platforms. Troubleshoot problems, provide resolutions to tier 1 and 2 issues, escalate where appropriate, and provide great customer service.
Primary Responsibilities:
- Respond to requests for technical assistance via phone, chat, or email.
- Diagnose and resolve technical issues remotely.
- Log all customer interactions in our ticketing system.
- Receive escalations from Tier 1.
- Escalate to internal Tier 3 or external vendors.
- Follow incidents through to resolution.
- Provide regular updates to customer on their support requests.
- Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms. These platforms include: Microsoft Windows (7 and above), Mac OSX/MacOS, Windows Server (2008R2 and above), MS Exchange, Office 365, Active Directory, and basic networking problems (Client VPN setup, Network Connectivity via wired/wireless, etc)
- Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance
- The ability to communicate technical speak to non-technical customers in person, over the phone, and via email
Skills and Qualifications:
- Thorough knowledge of Windows 7/8/10, MacOS/OSX, Windows Server 2008R2, 2012, 2012R2, 2016, 2019
- An understanding of Office 365 and Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, Sharepoint, etc.)
- An understanding of DNS and DHCP (how they work, how to make modifications to them, etc)
- Ability to interact at all levels of management internally, and with customers and vendors
- Superior communication skills, both verbal and written
- Excellent follow-through
- Professional appearance
- Takes initiative and doesn’t need constant instruction
- Must be able to multi-task and manage time amongst clients
- Flexibility and ability to bounce between projects/tasks quickly
- A natural troubleshooter; someone who will see a problem through until its resolved, and is able to quickly research and diagnose problems even on technology not previously worked with
- Willingness to learn new tech and advance their career in the IT industry
Requirements:
- 2+ years of experience working in a support desk environment
- 2+ years of experience in Windows AND Mac OSX repair and troubleshooting
- 1+ years of Windows Server maintenance/installation and configuration
- 1+ years wired/wireless network installation and troubleshooting experience
- Demonstrated success working in fast-paced and deadline-oriented environment
- Network Troubleshooting Experience
- An extensive amount of experience in basic computer troubleshooting
- A+ / Network + / MCSA / MCSE are a plus, but not required
- A fun, customer-focused attitude
Job Type: Full-time
Apply Here: mailto:careers@netrio.com
IT Helpdesk Agent – Tier 1
Provide end user support and customer service on a variety of computer applications and platforms. Troubleshoot problems, provide resolutions to tier 1 issues, escalate where appropriate, and provide great customer service.
Main Job Duties and Responsibilities
- Respond to requests for technical assistance via phone, chat or email.
- Diagnose and resolve technical issues remotely.
- Research questions using available information resources.
- Advise user on appropriate action, best practice, etc.
- Follow standard help desk procedures.
- Log all help desk interactions in ticketing system.
- Follow up with customers/users to ensure complete resolution of issues.
- Redirect or escalate problems to the correct resource. This could be an internal resource or an external vendor.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Inform management of recurring problems that customers are experiencing.
- Stay current with system information, changes and updates as new tech comes out.
- Help update support documentation as environments change.
Skills and Qualifications
- Working knowledge of Windows 7/8/10 and MacOS
- Familiarity with Active Directory, Office 365, and G Suite – primarily for user account creation and password resets
- Able to follow documented procedures
- Familiarity with a help desk ticketing system
- Understanding of customer service practices, provide a great experience for the customer
- Related experience and training in troubleshooting and providing help desk support, primarily remotely
- CompTIA A+/Network+/etcare a plus, but not required
Key Competencies
- Oral and written communication skills
- The ability to learn and retain the information you’ve learned
- A great attitude towards customers and coworkers
- Problem analysis and problem solving.
- Adaptability
- Team interaction
- Time Management
- Organizational Skills
- Attention to detail
Job Type: Full-time
Apply Here: mailto:careers@netrio.com
NOC | Technical Customer Service Representative
Netrio (www.Netrio.com), a niche provider of Network, Telecom, and IT solutions is currently seeking a Customer Interface Team (CIT) member for our McKinney TX office.
Description:
- In a technical helpdesk environment, receive customer support inquiries via phone, email, or chat/social media.
- Serve as a customer service contact, advocating customer needs throughout the organization – serve as a buffer between customer and technician.
- Greet customers in a warm and friendly manner and ascertain problem or reason for calling – may be required to read from a script.
- Create and route electronic trouble tickets to appropriate designated fix agents – may be required to provide some basic triage and/or resolution.
- Provide ticket status updates to customers via phone, email, etc.
- Communicate openly and effectively with multiple teams.
Requirements:
- One to three years experience in an inbound call center (IT or Telecom environment preferred)
- Customer service focused with ability to adapt/respond to different types of characters.
- Ability to remain professional and courteous with customers at all times.
- Ability to deal with people in an uplifting manner.
- In an English-speaking environment, excellent verbal and written communication skills. Multi-language is preferred but not required.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma/GED required, Associates degree preferred.
- Basic computer skills are required.
- May be required to work evenings and/or weekends.
Job Type: Full-time
Apply Here: mailto:careers@netrio.com
NOC | Technician
Netrio is a niche provider of Network and Telecommunications solutions is currently seeking a NOC Tech for either our McKinney TX or Austin TX office. This position is responsible for analyzing, isolating, and repairing complex network and customer issues. This includes issues related to on-net or off-net voice & data facilities, routing/translations, and TDM and/or VoIP products and services.
Responsibilities
- Monitor and resolve issues with core network elements, network performance, and facilities.
- Take repair calls and provide status updates to customers & vendors as needed.
- Perform thorough troubleshooting and triage of network related issues.
- Manage workload through a Ticket System queue, detailing activity such as steps taken, test results, and fix action.
- Receive and provide beginning and end-of shift briefings to outgoing and incoming peers.
Requirements
- Bachelor’s degree and/or comparable work experience troubleshooting voice or data network issues, NOC or TAC preferred.
- Intermediate understanding of telephony and IP concepts
- Understanding of TCP/IP and the OSI model
- Knowledge of SIP and/or UCaas desired
- Strong written and verbal communications.
- Ability to multitask and prioritize work in a fast-paced environment
Job Type: Full-time
Apply Here: mailto:careers@netrio.com