About NETRIO
Simplifying the complexities of managing technology since 2003, NETRIO is one of the fastest growing MSP / MSSPs in the US delivering a full suite of Managed IT and Managed Security solutions.
Our History
NETRIOʼs unique business model was born over 20 years ago when our founders realized there was a need in the market to leverage their collective operational expertise to help service providers deliver a better end-user experience to their clients. Since 2003, when NETRIO launched the industry’s first Outsourced NOC model (NOCaaS), it was built with a mission to remove the complexities for their clients, leverage optimization and best-in-class operational practices to deliver a great end-user experience. The market responded, and over the years NETRIO has realized exponential growth and has evolved into becoming the underlying support engine for todayʼs increasingly complex technologies for the small to large enterprise.
Based in McKinney, Texas, NETRIO operates 3 geo-redundant Network Operations Centers (NOC) & Security Operations Centers (SOC) that operate 24/7/365, staffed by 100% US-based W2 employees. NETRIO has built a reputation for its operational excellence and its ability to execute, which continues to be a core focus today. NETRIOʼs solution suite includes Managed IT Services, Managed Security, Service Desk, NOCaaS, and Professional Services among others.
HQ McKinney
Based in McKinney, TX, NETRIO operates 3 NOC / SOCs, located in North Texas & South Carolina
Strong Financials
NETRIO is privately held, has no debt, and is a top performer amongst MSPs with a 5 year CAGR of 40%
Experienced Leadership
NETRIO’s leadership team has deep experience in technology services with a total of over 200 years of experience combined.
Loyal Customer Base
NETRIO’s customer churn rate leads the industry. Much of our business comes from existing clients, and referral busines.
High Touch Customer Experience
NETRIO is maniacal about delivering world class support from onboarding through lifecycle management.
Compelling Managed IT Solution Set
We’ve developed a robust suite of services that enable us to support a wide range of customer requirements.
Our Customers – Trust NETRIO with their Most Valuable Assets…Their Customers
NETRIO serves a wide range of clients and over the years has developed concentration in specific vertical markets, each with their own unique requirements, which NETRIO has become an expert in supporting. Key vertical market segments that NETRIO supports:
- Healthcare
- Retail
- Hospitality
- Transportation & Logistics
- Communications & Technology Service Providers
- Manufacturing
- Financial Services
Why NETRIO? We’ve Got This!
NETRIO’s key focus areas that enable us to deliver exceptional support is around our People, our Processes, and our Tools.
Our People – Recruiting, training, and retaining great people can be challenging in technology. NETRIO has built a world-class culture, and a reputation as being a great place to work. Our belief is that when our employees are happy and engaged, they do a better job supporting our clients. By investing in our facilities, systems, tools, technology, and development of our people, NETRIO has achieved a low employee churn rate.
Our Processes – NETRIOʼs processes are among the best in the industry that starts with using a proven InformaJon Technology Infrastructure Library (ITIL) (Tier 1 – 4) framework for service delivery. ITIL consists of service desk, incident management, problem management, vendor management, event correlation, change management, availability, and reporting.
Our Tools – NETRIO has invested in systems and workflow automation enabling us to be highly efficient, enables us to customize solutions that map to the clientʼs requirements, and to have the visibility to deliver industry leading Service Level Agreements (SLAs) with a constant focus on service improvement.
NETRIO has built a reputation as being the best in the business at operational excellence, with the ability to execute on behalf of our clients. Our clients depend on NETRIO to help them simplify the complexities of managing technology, which ultimately leads to meaningful outcomes including:
• The ability to accelerate strategic initiatives such as Digital Transformation & Customer Experience programs
• Improved customer experience for our client’s end users
• Reduced operating expenses in the IT organization that can be repurposed to other areas
• Risk Mitigation – Improvement in business continuity, and reduced risk of business impacting Cyber threats
• The ability to supplement staff in areas where it’s challenging for our clients to hire, train & retain IT staff
