According to CIO, “Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.” In this week’s White Board Wednesday episode, Mike and Brian are discussing the impact that process improvement can have, regardless if the service is done in-house or outsourced.
NETRIO Provides Process Improvement
When NETRIO begins working with a new partner, we can tell early on how much their process is defined and how much it’s formalized within an organization. When you begin the conversation, you’re talking through things like end-user onboarding and off-boarding, managing or maintaining your electronic systems, use policies, etc. In the beginning stages, we are able to get a good understanding if best practices are being utilized. If an organization does not have a well-developed ecosystem of process and procedure, we know when we bring in best practices, we can immediately see process improvement.
Improving Systems and Tools
Technology is a great tool, however, if a company is not using the most up-to-date software, it may be hindering the process more than it is helping. Systems and tools play a vital role in process improvement. Oftentimes there are organizations that have software tools and management systems in place that don’t fit their needs because they are outdated. However, in many cases, it is too much of a time commitment for the company to update its systems and processes, so it becomes a very low priority.
Whereas, when you have an MSP that can bring in a proven set of tools that they’re using to manage thousands of assets per day, you really start to get the best of breed solutions at a fraction of the cost. When you don’t need to license it yourself and deploy internal servers and infrastructure to support it, it becomes a high priority and is able to be effectively managed.
Changing and updating processes is not an easy task. Without a structured approach to process improvement, it can be something that continually takes a backseat in your organization. NETRIO can help identify an existing process, analyze its effectiveness, and come up with solutions to best meet the customer’s needs.
NETRIO is laser-focused on being the best partner who enables the growth of your business. This blog post is part of NETRIO’s weekly Whiteboard Wednesday series. Follow along on Linkedin and YouTube each week as Brian and Mike discuss use cases, new technology, and trends.