Proactive. Strategic. Intelligent IT Services.
Enterprise Support Plus
Enterprise Support Plus by NETRIO is a service offering that provides Managed IT Support for desktop and laptop computers, servers, and network elements such as wireless networks, switch infrastructure, firewalls and routers. Enterprise Support Plus (ESP) is available in a very basic subscription to help manage hardware and software assets, to a comprehensive complete outsourced management of your IT assets and infrastructure.
Proactive and Strategic Approach
NETRIO utilizes state of the art software and an expert support delivery team to employ a proactive approach towards managing your IT environment. The software provides real-time visibility into the status of critical IT assets to ensure that the support delivery team can resolve problems before they become outages. ESP was designed to be a strategic part of your IT organization. Strategic means that we are aligned with your business requirements, predictable spending, lower costs, risk reduction, increased accountability, regulatory compliance. We want to help you accomplish your strategic goals.
With your subscription to Enterprise Support Plus, we are monitoring all devices, interfaces, applications, and servers 24/7/365 from our US-based NOCs. We also provide access to the viewing and archiving of fault monitoring alarms and event logs. You’ll get reporting of performance analytics & trends. Whatever the situation, rest assured – we’re watching out for you.
We specialize in the detection, isolation, and diagnosis of each fault, with remote resolution whenever possible. We take ownership of remediation, acting as the orchestrator on your behalf. We also provide progress tracking and notification, and escalation to Tier 3 resources when necessary. We are agnostic when it comes to technology, supporting all carriers and equipment manufacturers, for the ultimate flexibility with your environment. No matter the problem, we’re here to solve it.
Once we identify an incident or a probable issue, we begin the process to manage that incident. In many cases, management means resolution, it others, it could mean escalation to a vendor or a 3rd party. Either way, we serve as your single point of contact for problem resolution, allowing you to focus on your core business.
Once the asset is under the watchful eyes of our Network Operations Center, we maintain all software, hardware, infrastructure, and workloads using intelligence derived from advanced monitoring software and years of experience. Software is maintained, updated and configured to run optimally. Hardware is proactively replaced where impending failures exist. Infrastructure is upgraded prior to demand exceeding capability. Workloads are managed to ensure optimum service delivery.
Keeping these assets and your business data secure is part of your overall IT posture. Organizations must employ multi-pronged approaches towards data protection, including policies, procedures, and electronic capabilities. The NETRIO team provides security and data protection best practices, and helps fill the gaps in your organization with proven security practices.