By: Brian DeVault

In the fast-paced world of business technology, partnering with a Managed Services Provider (MSP) can be a game-changer. However, not all MSPs are created equal, and selecting the right one for your business requires careful consideration. In this blog post, we’ll explore the top 10 things to keep in mind when choosing an MSP to ensure a successful and fruitful partnership.

  1. Expertise and Specialization:
    Assess the MSP’s expertise and specialization. A provider with experience in your industry or a specialization in the specific services you need will bring a deeper understanding of your unique challenges and requirements.
  2. Service Offerings:
    Consider the breadth and depth of the MSP’s service offerings. Ensure they can meet your current needs and scale with your business as it grows. Common services include network management, cybersecurity, cloud solutions, and IT support.
  3. Reputation and Track Record:
    Research the MSP’s reputation and track record in the industry. Look for client testimonials, case studies, and reviews to gauge their reliability, customer satisfaction, and success stories.
  4. Scalability and Flexibility:
    Opt for an MSP that can scale its services to accommodate your business growth. A flexible provider will adapt to changes in your technology requirements, ensuring that the partnership remains beneficial in the long term.
  5. Compliance and Security Measures:
    Security is paramount. Ensure the MSP follows industry best practices and complies with relevant regulations. Inquire about their cybersecurity measures, data protection protocols, and how they handle compliance issues.
  6. Communication and Support:
    Clear and effective communication is crucial. Evaluate the MSP’s communication channels, response times, and support mechanisms. A provider with robust support services ensures that issues are addressed promptly, minimizing downtime.
  7. Cost Transparency:
    Understand the MSP’s pricing structure and ensure transparency. Hidden fees or unclear pricing models can lead to unexpected costs. A transparent pricing structure allows you to budget effectively and understand the value you’re receiving.
  8. Disaster Recovery and Business Continuity:
    Inquire about the MSP’s disaster recovery and business continuity plans. A reliable MSP should have robust strategies in place to ensure the continuity of your business operations in the event of unforeseen disruptions or disasters.
  9. Proactive Monitoring and Maintenance:
    Choose an MSP that emphasizes proactive monitoring and maintenance. Proactive services help identify and address issues before they escalate, minimizing potential downtime and ensuring a more stable IT environment.
  10. References and Due Diligence:
    Request references and perform due diligence. Speak with current or past clients to gain insights into their experiences with the MSP. This firsthand information can provide valuable perspectives on the provider’s capabilities and service quality.


Selecting the right Managed Services Provider is a critical decision that can significantly impact your business’s efficiency, security, and growth. By considering these ten factors – from expertise and service offerings to communication and references – you’ll be better equipped to choose an MSP that aligns with your business objectives and sets the stage for a successful and enduring partnership in the dynamic world of business technology.

Reference to related Youtube video on this subject: Considering IT Outsourcing? Why This is a Strategic Decision for a Business – YouTube