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Managed-Services

VIGILANCE 

 

Managed Technology Services

NETRIO’S Vigilance solutions keep your business up and running.

Whether you are looking for Managed IT ServicesNetwork Operations Center as a Service, or Cybersecurity Services,  the Vigilance suite of products has you covered.  Our team of experts staffed 24x7x365 by US based resources can proactively service your technology support requirements.   Since 2003, NETRIO has been delivering enterprise class technical services to business globally. We’ve been doing this longer than most, and we do it better than anyone else.

 

Enterprise Support Plus: Managed IT Services

This is the most advanced kind of support available. It’s high-touch with high-visibility – the perfect blend of human interaction and superior automation. It’s what we already do, but even more refined, with a more advanced set of tools and highly-skilled talent. This includes desktop support and advanced server management. All business, with a personal touch.

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Vigilance Tier 1

Network Operations Center as a Service (NOCaaS)

NOCaaS, or Network Operations Center as a Service is a core service offering within our Vigilance product line that provides Remote Monitoring, Notification, and Management of Telecom Carrier Services and the Routers, Firewalls, or other Network Termination Equipment those services connect to.   This service specializes in (but is not limited to) the monitoring and management of Private Circuits, MPLS, Metro Fiber, Internet Services, Point to Point, Broadband, DSL, 4G and more.

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Lifecycle Management

Cyber Secure Plus: powered by AT&T Cybersecurity

Cyber Secure Plus (CSP) is our Security Operations Center as a Service product.  Built for SMB to Mid-Market Organizations looking to outsource Cybersecurity Services.  Powered by AT&T Cybersecurity (formerly AlienVault) the CSP Platform accelerates and centralizes threat detection, incident response, and compliance management for your cloud, on-premises, and hybrid environments.

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Cloud Manage Plus: Enterprise Class Support for Cloud Assets

The Cloud has become an extension of the Enterprise, and demands the same levels of support.  Cloud Manage Plus, or CMP is our comprehensive, enterprise class support offering for commercial cloud environments. We have extensive experience with all of the leading Cloud providers including Amazon Web Services, Microsoft Azure, Google Cloud, and many others.  Whether your environment is completely in the cloud, or operating in a Hybrid environment, we have a support offering that aligns.

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Service Desk: Your 24×7 Technical Helpdesk

When you use NETRIO as your service desk, you can rest easy that you have seasoned professionals standing at the ready to provide your employees with technical support via phone, email, or chat. We leverage an advanced ticketing management system (TMS) that features ticket tracking, API integration, template-based or customized reporting, trend and chronic reporting, and complete access to user data. And that’s just the tip of the iceberg.

Professional Services: Let us help you execute your Project

Do you have a unique need for human capital or other technical resources? Professional Services include those intangible one-offs that are tailored just for you. We use our expertise to create a specific solution and then assist in the execution to see you through to the end result. Tailor-made to your exact specifications.

“We sleep better at night knowing
NETRIO is watching the network.”

— MIKE SHISKO | DIRECTOR IT | HITACHI CONSULTING

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