VIGILANCE: NOCaaS
Our Network Operation Center facilities run 24/7/365.
Network Operations Center as a Service
NOCaaS, or Network Operations Center as a Service is a core service offering within our Vigilance product line that provides Remote Monitoring, Notification, and Management of Telecom Carrier Services and the Routers, Firewalls, or other Network Termination Equipment those services connect to. This service specializes in (but is not limited to) the monitoring and management of Private Circuits, MPLS, Metro Fiber, Internet Services, Point to Point, Broadband, DSL, 4G and more.
NETRIO utilizes state of the art technology to keep a watchful eye on telecom assets, reporting up/down/degraded status to facilitate a proactive approach towards problem remediation. Our 24 x 7 x 365 NOC provides the human element of support, escalating active or potential problems to carriers, following up on tickets, and ensuring problems are resolved in a timely manner. To learn more about our NOCaaS service offering, please contact us here.
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Network Monitoring and Event Detection
NETRIO monitors your assets, both circuits and circuit termination equipment for potential outages and/or service degradations. Our Network Operations Center as a Service proactively monitors these assets, allowing us to predict and prevent outages by performing corrective action.
Incident Management
Telecom carriers can be difficult to communicate with and slow to deliver results. By outsourcing the management of your carrier related incidents to our Network Operations Center as a Service, we take those responsibilities off of your plate, and leverage our years of experience navigating their processes and procedures to deliver results quickly and efficiently.
Always Available, Phone, Chat, or Email
We are staffed 24 x 7 x 365 to provide around the clock United States based support services. The Network Operations Centers as a Service operate in both McKinney, TX and Austin, TX, and we are equipped to deliver support services regardless of when they are required.
Reporting and Analytics
Our advanced software solutions allow us to report on virtually any metric monitored for an organization. Having the data available to analyze allows you to make informed decisions when it comes to your IT assets.
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